Help & Information

Who uses The Sandwich Generation?
How do I join The Sandwich Generation and what’s in it for me?
I haven’t received the monthly newsletter?
I don’t have elderly relatives – can still I join The Sandwich Generation?
I’ve changed email address: how do I update my registration?
I want to subscribe to one of your email newsletters
I’ve forgotten my password
Why haven’t I received my confirmation email from you?
How do I post a message on the Forum?
How do I start a new conversation (thread) on the Forum?
Is there a quick way to find information on a specific topic?
How do I change my nickname?
How do I delete a post from Forum?
How do I set up a personal profile page?
How do I upload photos to my personal profile page?
How do I post a media request?
How do I set up a The Sandwich Generation blog?
My question isn’t here, what should I do now?

Who uses The Sandwich Generation?
The Sandwich Generation is a global online network but most of our users are UK-based. Not everyone who uses The Sandwich Generation is a parent or grandparent, but initially most people come to the site seeking elderly care advice – and then stick around discussing a wealth of topics from gardening to will writing, and hip replacements to heart disease.

How do I join The Sandwich Generation and what’s in it for me?
Joining The Sandwich Generation is free – you can join here. Not only is The Sandwich Generation we have a range of tools to make your lives easier from chairlift reviews and family-friendly recipes to advice on Glaucoma, dementia, care homes and live in care, the most popular discussion boards, great discounts with a host of our online partners and a wealth of downloads to help you and your elderly relatives.

I haven’t received the monthly newsletter?
Please check your spam/junk folder as your service provider might have accidentally put it there.

I don’t have elderly relatives – can still I join The Sandwich Generation?
We hope The Sandwich Generation isn’t exclusive and indeed we know we have a number people without elderly relatives who log on and contribute.

I’ve changed email address: how do I update my registration?
You can amend your registration details at any time by logging in to your personal registration details page.

I want to subscribe to one of your email newsletters
You can subscribe and unsubscribe from our email newsletter. To sign please use the register box at teh bottom of each page. You up may need to enter your email address and and password. If you can’t remember them, you can enter your email address above and get a reminder. If you specified when you joined up that we shouldn’t send you any email at all, then you won’t get any. You don’t need to sign off each individual message.

Why haven’t I received my confirmation email from you?
Confirmation emails sometimes go into your junk/spam folders in your email but some email providers have very strong filters and it’s possible that it’s been deleted. Drop us an email on contactus@example.com and we’ll authorise your registration.

I’ve forgotten my password
Don’t worry. As long as you know the email address you registered with, we can send you a link to reset your The Sandwich Generation password. All you need to do is go here.

Using The Sandwich Generation Talk

How do I post a message on the forum?
At the bottom of each conversation (or “thread”) on talk there is an “add a message” box.
Type your message in and fill in your nickname and your password. When you have finished your message click the “Preview/Post message” button. Your screen redraws showing how your message will look. This gives you a chance to check your message is typed correctly.
If you want to make changes, make them and click the “Preview/Post message” again to refresh your preview. Once you are happy with your message, click “Post message”. It then goes up on the site and other members can see it. If you can’t remember your chat nickname and password, we can send you a reminder. Fill in your email address in the box above, click the button and your reminder will be on its way.

How do I start a new conversation (thread) on the Forum?
Select the relevant talk topic (eg. gardening) and at the top of the there will be a link that says “Start a new thread within Gardening”. Click on this link and then type away.

Is there a quick way to find information on a specific topic?
You can search for pages by keyword using the search page. Just enter the word(s) you want to find and click the search button

How do I change my nickname?
Go to your registration page here – log in and then you can change your nickname by typing in a new one where your old one is listed. Don’t forget to save the changes. Please note that while we allow nickname changes for anonymity, we don’t allow changes for malicious purposes.

How do I delete a post from Forum?
You can’t. The Sandwich Generation HQ are the only people who can authorise deletions from Talk. To request that a post be deleted, please use the contact us and someone from HQ will take a look.

Personalising The Sandwich Generation

How do I set up a personal profile page?
Go to your registration page here and log in. Select Public Profile Editor and then fill in your details. You can then choose using the drop down menu whether to make your profile visible to all The Sandwich Generation users or not.

How do I upload photos to my personal profile page?
Go to your registration page here and log in. Select Photos. You can then create a photo gallery by selecting digital photos on your computer and uploading them. There are more detailed instructions here.

How do I post a media request?
If you are a representative of a media or other organisation you can ask for our members’ help with a particular article, programme or project for a £30 fee here.

How do I set up a Sandwich Generation blog?
The Sandwich Generation Blogs are the perfect home for your thoughts, however deep or trivial. Join here.

My question isn’t here, what should I do now?
Drop us an email on contactus@example.com and someone will get back to you very soon (we read every single email).Finally, we want to make using The Sandwich Generation as easy as possible. If you have any suggestions for improvement, please let us know at contactus@example.com.